We take great care to see that every audio book we ship out is of the highest quality for your listening pleasure.  However, in the event that one is damaged in shipping, please return the damaged book within 25 days and we will gladly, and quickly, replace it with a new one.  If you should have an accident with one disc out of a multi-disc set, please return it, or its remaining parts, and we will send you a replacement disc just for the cost of that individual disc plus shipping. For more information, please contact us at: dogearaudio@aol.com 109 County Rd. 59 Guffey, CO 80820 Should you have any problems with placing an order, don't hesitate to give us a call at: 1-877-786-2727 Thanks for your support! Thank you for purchasing our audio books!